CANCELLATION AND REFUND POLICY

Our Cancellation and Refund Policy forms part of and must be read in conjunction with, Mobile Application Terms and Conditions. We reserve the right to change this Cancellation and Refund Policy at any time.

Mobile Application – ZOLEMATE

CANCELLATION AND REFUND POLICY

You may cancel your premium services at any time, subject to the terms of our agreement. In order to cancel, you must follow the instructions given in the ZOLEMATE services. Instructions for canceling premium services may be obtained by email request to usrmnetworkpvtltd@gmail.com

We will refund you back in the following circumstances:

• If there is duplicate payment was made due to technical glitch, or any other error;

• If we consider the refund is necessary as per customer support staff as per our sole discretion.

If you have any issue please contact us through our email usrmnetworkpvtltd@gmail.com

We take customer feedback very seriously and use it to constantly improve our quality of service.

OTHER CONDITIONS

UNETHICAL ORDER & CANCELLATION POLICY

• In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and ZOLEMATE will not be liable to pay any refund to you in all such cases.

Methods of Payment and Refund

We will refund your amount to the original payment method, once it has been processed.

Refund Cycle:

The complete refund process normally takes about 5-15 working days from the date of confirmation of the refund.